Terms and Conditions

1. Who we are

TeknikFix is a trading name of Axiom, a sole proprietorship, CVR 46840992, Saltumvej 195, 3. 6., 9220 Aalborg Øst, Denmark. Telephone 91 82 58 88, e-mail [email protected].

2. Prices and payment

All prices are in Danish kroner and include VAT. Used devices are sold under the Danish margin scheme for second-hand goods, so VAT is not shown separately on the receipt.

You pay with card, MobilePay, Klarna or Apple Pay. Payment is handled by Stripe, which meets the highest security standard for card payments (PCI DSS Level 1). We never see your card details and we don't store them.

When you buy goods, the amount is only taken once the goods have been shipped. Until then, the amount is just reserved. We order spare parts for you straight away. If the supplier hasn't shipped them within 6 days, we take the payment anyway, because a reservation on your card only lasts 7 days.

A used device marked "Ships within 5 working days" is on its way to us from the seller. If it doesn't pass our tests, we cancel the purchase and the amount is not taken.

3. Repairs

The assessment is free. The price you see when you book is fixed for the repair you chose. If we find another or bigger fault, you'll get a new price before we do anything more, and it's up to you whether we go ahead. If the device can't be repaired, you pay nothing.

You pay when the repair is finished, unless you chose to pay when booking. If you've paid in advance and the device can't be repaired, you get the full amount back.

Please back up your data before you hand in the device. We take care of your data, but we can't guarantee it will be kept safe during a repair.

Warranty: If the same fault comes back within 30 days, we'll fix it at no extra charge. The warranty does not cover new damage, such as drops, pressure or liquid. Your right to make a complaint under the Danish Sale of Goods Act always applies alongside the warranty.

Right of withdrawal: If you order a repair online, you have a 14-day right of withdrawal. When you approve the price, you ask us to start straight away. The right of withdrawal ends once the repair has been carried out. If you withdraw while we're working on it, you only pay for what we've already done.

If you don't collect a finished or unrepairable device within 3 months of us letting you know, we may, after a written reminder, sell or recycle it to cover our costs.

4. Buying used devices in the shop

All devices are tested and reset. The condition is described on each item (Like new, Very good or Good). Photos may be example photos of the model. Signs of use that match the stated condition are not a defect.

Delivery: We ship with tracking within Denmark. The delivery time is shown on the item. If we can't deliver on time, or the device turns out not to match the condition described, we'll let you know and you can have your money back straight away.

Right of withdrawal: You have a 14-day right of withdrawal from the day you receive the item. Write to us before the deadline, and send the item back within 14 days after that. You pay the cost of returning it. We'll refund you within 14 days of you withdrawing, but we may wait until we've received the item back. If the item has been used more than is needed to try it out, we may deduct for the loss in value.

Complaints: You have a 24-month right to complain under the Danish Sale of Goods Act. The battery is a wear part, and a normal drop in capacity is not a defect.

5. Spare parts

We ship spare parts with tracking. The delivery time is shown on the part. You have a 14-day right of withdrawal as long as the part hasn't been fitted or damaged. You pay the cost of returning it. You have a 24-month right to complain about faults that were there from the start. Damage that happens during fitting is not a defect.

6. When you sell a device to us

The offer you get online is valid for 14 days and is based on your description. We check the device when we receive it. If its condition doesn't match your description, we'll give you a new offer. If you say no, we'll send it back free of charge.

You confirm that you own the device and are allowed to sell it, and that you are 18 or over, or that you have permission from a parent or guardian. Turn off Find My, iCloud, your Google account and any other locks before you send it. We erase all data on the device before it is sold on.

We check the IMEI or serial number. If a device has been reported stolen or blocked, we won't buy it, and we may pass the details to the police.

We normally pay out within 1 working day after you've agreed to the final price.

7. Liability

We are not liable for indirect losses, such as lost working time or lost data, unless we have been grossly negligent. This does not limit your rights as a consumer under the law.

8. Complaints

If you're not happy, write to [email protected]. We'll reply as soon as we can. If we can't find a solution together, you can complain to Nævnenes Hus, Toldboden 2, 8800 Viborg. If you live in another EU country, you can get help from Forbruger Europa.

Danish law applies. As a consumer, you don't lose the protection you have under the law of the country where you live.